[{"data":1,"prerenderedAt":245},["ShallowReactive",2],{"legal-pages":3,"legal:\u002Flegal\u002Fsubprocessors":13},[4,7,9,11],{"path":5,"draft":6},"\u002Flegal\u002Facceptable-use",false,{"path":8,"draft":6},"\u002Flegal\u002Fprivacy",{"path":10,"draft":6},"\u002Flegal\u002Fsubprocessors",{"path":12,"draft":6},"\u002Flegal\u002Fterms",{"id":14,"title":15,"body":16,"description":237,"draft":6,"extension":238,"meta":239,"navigation":240,"path":10,"seo":241,"stem":242,"updated":243,"__hash__":244},"legal\u002Flegal\u002Fsubprocessors.md","Subprocessors",{"type":17,"value":18,"toc":229},"minimark",[19,36,44,47,52,55,171,175,178,206,210,216,220,223],[20,21,22,23,27,28,31,32,35],"p",{},"When you use Carrier Crow Connect (the “",[24,25,26],"strong",{},"Service","”), you are the controller of the subscriber lists, campaign content and engagement data you bring to it (“",[24,29,30],{},"Customer Data","”), and Frozen Crow processes that data on your behalf. A ",[24,33,34],{},"subprocessor"," is a third party we engage to process Customer Data for us so that we can provide the Service, such as the cloud provider that hosts it.",[20,37,38,39,43],{},"This page lists our subprocessors, what each one does and where it processes data. So that you can see every provider involved in running the Service in one place, it also includes providers that handle account and billing data, for which we are the controller. Our ",[40,41,42],"a",{"href":8},"Privacy Policy"," explains that data.",[20,45,46],{},"We remain responsible for our subprocessors’ processing under our agreement with you. Each of them except Stripo is bound by data processing terms that form part of our agreement with it. Stripo does not offer standard data processing terms; it receives only the template content and images you work with in its editor, not your subscriber lists or engagement data.",[48,49,51],"h2",{"id":50},"current-subprocessors","Current subprocessors",[20,53,54],{},"Some providers are used only if you turn on the feature they support; this is noted against each one.",[56,57,58,74],"table",{},[59,60,61],"thead",{},[62,63,64,68,71],"tr",{},[65,66,67],"th",{},"Subprocessor",[65,69,70],{},"Purpose",[65,72,73],{},"Location",[75,76,77,89,100,110,120,130,140,150,161],"tbody",{},[62,78,79,83,86],{},[80,81,82],"td",{},"Google Cloud Platform (Google)",[80,84,85],{},"Application hosting (Cloud Run), message queues (Pub\u002FSub), file storage (Cloud Storage) and logging",[80,87,88],{},"United States (Google Cloud region us-central1)",[62,90,91,94,97],{},[80,92,93],{},"Netlify",[80,95,96],{},"Hosting for our website and for sharelink.email, the page a share link in your emails opens; receives the IP address and browser details of people who visit them",[80,98,99],{},"United States",[62,101,102,105,108],{},[80,103,104],{},"MongoDB Atlas (MongoDB, Inc.)",[80,106,107],{},"Primary database for account data and Customer Data",[80,109,88],{},[62,111,112,115,118],{},[80,113,114],{},"ClickHouse Cloud (ClickHouse, Inc.)",[80,116,117],{},"Store for engagement events (the time, IP address and user agent of each open and click) and analytics",[80,119,88],{},[62,121,122,125,128],{},[80,123,124],{},"Temporal Cloud (Temporal Technologies)",[80,126,127],{},"Orchestration of campaign workflows; processes campaign and sending-job data",[80,129,88],{},[62,131,132,135,138],{},[80,133,134],{},"Stripe",[80,136,137],{},"Billing and payment processing for your subscription",[80,139,99],{},[62,141,142,145,148],{},[80,143,144],{},"Twilio",[80,146,147],{},"SMS delivery and handling of replies such as STOP and START, only where we provide SMS sending for your project. If you connect your own Twilio account instead, Twilio is your provider, not ours (see below)",[80,149,99],{},[62,151,152,155,158],{},[80,153,154],{},"Stripo",[80,156,157],{},"Embedded visual email-template editor; processes the template content you edit in it and stores images you upload to it",[80,159,160],{},"Ireland, European Union (Amazon Web Services)",[62,162,163,166,169],{},[80,164,165],{},"Google (Gemini API)",[80,167,168],{},"AI Email Builder: generates and refines templates from your prompts and template content",[80,170,99],{},[48,172,174],{"id":173},"chosen-by-you-not-us","Chosen by you, not us",[20,176,177],{},"The following are not our subprocessors. You choose them, you have your own agreement with them, and the Service sends data to them only on your instructions. Your agreement with each of them governs how they handle that data.",[179,180,181,188,194,200],"ul",{},[182,183,184,187],"li",{},[24,185,186],{},"Your sending provider."," Email you send through the Service is delivered by the SMTP provider or relay you connect, for example SendGrid, Mailgun, Postmark or Amazon SES. It receives the content of each message and the recipient’s details.",[182,189,190,193],{},[24,191,192],{},"Your SMS and push providers."," If you connect your own Twilio account for SMS, or add your own Firebase project’s credentials for push notifications, those messages are delivered through your account. The provider receives the content of each message and the recipient’s phone number or device token.",[182,195,196,199],{},[24,197,198],{},"AI assistants you connect."," If you connect an AI assistant, such as Claude, through our MCP server, the data the assistant retrieves from your account is handled by that assistant’s provider. You can revoke a connected app at any time from the Service.",[182,201,202,205],{},[24,203,204],{},"Webhook destinations."," If you send messages by webhook, the endpoints you configure receive the data you choose to send to them.",[48,207,209],{"id":208},"providers-used-by-our-website","Providers used by our website",[20,211,212,213,215],{},"Our website at carriercrow.com does not handle Customer Data. It is hosted by Netlify and serves its own fonts; the one other third party a visitor’s browser contacts is Cloudflare, when the free sender check tool looks up DNS records through Cloudflare’s DNS-over-HTTPS service. Our ",[40,214,42],{"href":8}," explains what Cloudflare receives.",[48,217,219],{"id":218},"changes-to-this-list","Changes to this list",[20,221,222],{},"When we add or replace a subprocessor, we will update this page and the date at the top of it. We will also email account owners at least 30 days before a new or replacement subprocessor starts processing Customer Data. If you object to the change on reasonable data protection grounds, tell us within those 30 days. We will work with you in good faith to resolve your concern; if we can’t, you may cancel your subscription before the change takes effect, and we will refund the fees you have prepaid for the rest of your billing period.",[20,224,225,226,228],{},"If you have questions about our subprocessors, contact us using the details in our ",[40,227,42],{"href":8},".",{"title":230,"searchDepth":231,"depth":231,"links":232},"",2,[233,234,235,236],{"id":50,"depth":231,"text":51},{"id":173,"depth":231,"text":174},{"id":208,"depth":231,"text":209},{"id":218,"depth":231,"text":219},"The third-party providers that help us run Carrier Crow Connect and process customer data, what each one does, and where it does it.","md",{},true,{"title":15,"description":237},"legal\u002Fsubprocessors","2026-10-08","JaaZ53Z9lF1ws85FkWp6D73CfQkaDdA859VYhbBzxSw",1791479469524]