[{"data":1,"prerenderedAt":915},["ShallowReactive",2],{"legal-pages":3,"legal:\u002Flegal\u002Fprivacy":13},[4,7,9,11],{"path":5,"draft":6},"\u002Flegal\u002Facceptable-use",false,{"path":8,"draft":6},"\u002Flegal\u002Fprivacy",{"path":10,"draft":6},"\u002Flegal\u002Fsubprocessors",{"path":12,"draft":6},"\u002Flegal\u002Fterms",{"id":14,"title":15,"body":16,"description":907,"draft":6,"extension":908,"meta":909,"navigation":910,"path":8,"seo":911,"stem":912,"updated":913,"__hash__":914},"legal\u002Flegal\u002Fprivacy.md","Privacy Policy",{"type":17,"value":18,"toc":864},"minimark",[19,39,60,65,68,100,104,107,118,122,127,130,162,165,169,176,190,193,197,201,204,207,224,228,231,234,238,241,244,248,254,260,266,272,287,293,297,300,304,307,391,394,397,401,407,413,419,425,429,433,436,440,443,446,449,453,456,460,463,466,474,482,486,490,493,496,500,503,506,510,513,555,558,562,568,571,575,578,655,659,662,688,691,695,699,719,723,726,776,780,783,806,809,813,816,819,823,826,829,833,836,840,843,861],[20,21,22,23,27,28,27,31,34,35,38],"p",{},"This Privacy Policy explains how Frozen Crow Inc. (“",[24,25,26],"strong",{},"Frozen Crow","”, “",[24,29,30],{},"we",[24,32,33],{},"us","” or “",[24,36,37],{},"our","”) collects, uses, shares and protects personal data when you:",[40,41,42,50,57],"ul",{},[43,44,45,46,49],"li",{},"visit our website at carriercrow.com, including its free tools (the “",[24,47,48],{},"Site","”);",[43,51,52,53,56],{},"use Carrier Crow Connect at connect.carriercrow.com, including its API, its MCP server and its other features (the “",[24,54,55],{},"Service","”); or",[43,58,59],{},"get in touch with us, for example for support.",[61,62,64],"h2",{"id":63},"the-short-version","The short version",[20,66,67],{},"This summary is here for convenience. The full policy below is what applies.",[40,69,70,76,82,88,94],{},[43,71,72,75],{},[24,73,74],{},"The Site sets no cookies and runs no analytics or advertising scripts."," Its fonts are served from the Site itself, not from a font provider.",[43,77,78,81],{},[24,79,80],{},"For your account and billing, we are the controller."," We use that data to run the Service, bill for it, keep it secure and support you.",[43,83,84,87],{},[24,85,86],{},"For the subscriber lists, campaigns and engagement data our customers bring, we are a processor."," We handle that data on our customers’ instructions. If you received a message sent with Carrier Crow, the organisation that sent it is responsible for your data, and you should contact them first.",[43,89,90,93],{},[24,91,92],{},"Campaign emails sent through the Service track opens and clicks."," Each open and click is recorded with its time, IP address and user agent, and scored to tell people apart from automated systems.",[43,95,96,99],{},[24,97,98],{},"You have rights over your personal data",", described in Section 12, and you can contact us at any time (Section 15).",[61,101,103],{"id":102},"_1-who-we-are","1. Who we are",[20,105,106],{},"Carrier Crow Connect is operated by Frozen Crow Inc., a company based in Orange, California, United States. Our contact details are in Section 15.",[20,108,109,110,113,114,117],{},"This policy covers personal data for which we are the ",[24,111,112],{},"controller",", meaning we decide why and how it is used. It also explains how we handle the personal data we process as a ",[24,115,116],{},"processor"," on behalf of our customers. It does not cover websites, apps or services run by others, including our customers’ own websites and the third-party services our customers connect to the Service, such as their email sending providers or AI assistants. Those are covered by their own privacy notices.",[61,119,121],{"id":120},"_2-controller-or-processor-which-applies-to-you","2. Controller or processor: which applies to you",[123,124,126],"h3",{"id":125},"_21-where-we-are-the-controller","2.1 Where we are the controller",[20,128,129],{},"We are the controller of:",[40,131,132,138,144,150,156],{},[43,133,134,137],{},[24,135,136],{},"account data"," about the people who use the Service: names, email addresses, team and project membership, and sign-in and session data;",[43,139,140,143],{},[24,141,142],{},"billing records"," for our customers’ subscriptions;",[43,145,146,149],{},[24,147,148],{},"technical and log data"," about how the Service is used and accessed;",[43,151,152,155],{},[24,153,154],{},"Site and lead data",", such as the details people give us when they sign up for our newsletter on the Site; and",[43,157,158,161],{},[24,159,160],{},"support and other correspondence"," with us.",[20,163,164],{},"Section 3 describes this data and what we do with it.",[123,166,168],{"id":167},"_22-where-we-are-a-processor","2.2 Where we are a processor",[20,170,171,172,175],{},"Our customers use the Service to manage and message their own audiences. The data they upload to or collect through the Service (“",[24,173,174],{},"Customer Data","”) is processed by us on their behalf and on their instructions. Customer Data includes:",[40,177,178,181,184,187],{},[43,179,180],{},"subscriber and contact records: email addresses, phone numbers, names, custom attributes, tags and subscription-group membership;",[43,182,183],{},"consent records, such as email opt-ins and opt-outs, and SMS consent given or withdrawn by replying START or STOP;",[43,185,186],{},"campaign content and email templates; and",[43,188,189],{},"engagement events, such as email opens and link clicks.",[20,191,192],{},"For Customer Data, the customer is the controller and decides how it is used. Section 6 explains what this means if you are one of our customers’ subscribers.",[61,194,196],{"id":195},"_3-personal-data-we-collect-as-a-controller-and-why","3. Personal data we collect as a controller, and why",[123,198,200],{"id":199},"_31-account-data","3.1 Account data",[20,202,203],{},"When you create an account, or a colleague adds you to a team or project, we collect your name and email address, the teams and projects you belong to and your role in each, and the authentication data needed to sign you in and keep your session secure. If you create API keys or authorise a connected app through OAuth, we keep records of those keys and authorisations so that we can authenticate requests made with them and so that you can manage them.",[20,205,206],{},"We use account data to:",[40,208,209,212,215,218,221],{},[43,210,211],{},"create and run your account and give you access to the teams and projects you belong to;",[43,213,214],{},"sign you in and keep your account secure;",[43,216,217],{},"provide the features you use;",[43,219,220],{},"send you messages about your account, your subscription and the Service; and",[43,222,223],{},"respond to your requests.",[123,225,227],{"id":226},"_32-billing-data","3.2 Billing data",[20,229,230],{},"When your organisation subscribes, we keep records of its plan, billing period, invoices and payment history, together with billing contact details and any tax details you give us. Card details are entered into a payment form provided by Stripe and processed by Stripe. We do not store full card numbers. We may receive limited details about the payment method and the status of payments from Stripe, for example the card brand, the last four digits and the expiry date.",[20,232,233],{},"We use billing data to charge for and manage subscriptions, issue invoices, prevent payment fraud and meet our tax and accounting obligations.",[123,235,237],{"id":236},"_33-technical-and-log-data","3.3 Technical and log data",[20,239,240],{},"When you use the Service, our systems record technical information such as your IP address, browser and device information (user agent), the date and time of each request, the pages or API endpoints requested, and any errors. This applies to the web app, the API and the MCP server alike.",[20,242,243],{},"We use this data to operate, maintain and troubleshoot the Service, to keep it secure, to detect and prevent abuse and fraud, and to understand its performance and capacity.",[123,245,247],{"id":246},"_34-the-site-its-free-tools-and-newsletter-sign-ups","3.4 The Site, its free tools and newsletter sign-ups",[20,249,250,253],{},[24,251,252],{},"No cookies or tracking."," The Site does not set cookies and does not use analytics, advertising or other tracking scripts.",[20,255,256,259],{},[24,257,258],{},"Delivering the Site."," Like any website, the servers that deliver the Site receive your IP address and standard request information, such as your browser type and the page requested, in order to send you the page. The Site is hosted by Netlify, which receives this information in order to serve it. We do not keep our own logs of visits to the Site.",[20,261,262,265],{},[24,263,264],{},"Web fonts."," The Site serves its fonts itself. Your browser does not request them from Google Fonts or any other font provider.",[20,267,268,271],{},[24,269,270],{},"Free tools."," The Site’s free tools run in your browser:",[40,273,274,281],{},[43,275,276,277,280],{},"The ",[24,278,279],{},"sender check"," tool looks up public DNS records for the domain you enter. Your browser sends that lookup to Cloudflare’s DNS-over-HTTPS service, so Cloudflare receives the domain name being checked and, as with any web request, your IP address. Cloudflare’s privacy policy covers its handling of that data. The domain is not sent to us.",[43,282,276,283,286],{},[24,284,285],{},"subscriber lifetime"," tool processes the CSV file you choose entirely in your browser. The file is not uploaded.",[20,288,289,292],{},[24,290,291],{},"Newsletter and other sign-ups."," If you sign up on the Site to hear from us, we collect your email address and any other details the form asks for, together with a record of when you signed up and when you confirmed. Sign-ups are stored in Carrier Crow itself and use double opt-in: we send you a confirmation email and add you only once you confirm. We use these details to send you what you asked for. You can unsubscribe at any time using the link in our emails.",[123,294,296],{"id":295},"_35-support-and-correspondence","3.5 Support and correspondence",[20,298,299],{},"When you contact us, we receive your name, your contact details, the content of your message and any attachments. We use this to respond to you, to keep a record of what was asked and agreed, and to improve the Service. If answering a support request requires us to look at Customer Data in your account, we do so only to give you the help you asked for.",[61,301,303],{"id":302},"_4-our-legal-bases-eea-uk-and-switzerland","4. Our legal bases (EEA, UK and Switzerland)",[20,305,306],{},"If you are in the European Economic Area (EEA), the United Kingdom or Switzerland, data protection law requires us to have a legal basis for each use of personal data for which we are the controller. We rely on the following:",[308,309,310,323],"table",{},[311,312,313],"thead",{},[314,315,316,320],"tr",{},[317,318,319],"th",{},"What we do",[317,321,322],{},"Legal basis",[324,325,326,335,343,351,359,367,375,383],"tbody",{},[314,327,328,332],{},[329,330,331],"td",{},"Create and run accounts, authenticate users and provide the Service",[329,333,334],{},"Performance of our contract with the customer. Where you use the Service as a member of a customer’s team but are not yourself a party to the contract, our legitimate interest in providing the Service your organisation signed up for",[314,336,337,340],{},[329,338,339],{},"Bill for subscriptions and keep financial records",[329,341,342],{},"Performance of our contract; compliance with legal obligations, such as tax and accounting rules",[314,344,345,348],{},[329,346,347],{},"Send account, billing and service messages",[329,349,350],{},"Performance of our contract; our legitimate interest in keeping customers informed about the Service",[314,352,353,356],{},[329,354,355],{},"Keep logs, secure the Service and prevent abuse and fraud",[329,357,358],{},"Our legitimate interests in protecting the Service, our customers and the recipients of their messages; compliance with legal obligations where they apply",[314,360,361,364],{},[329,362,363],{},"Send our newsletter and other updates you signed up for",[329,365,366],{},"Your consent, which you can withdraw at any time by unsubscribing",[314,368,369,372],{},[329,370,371],{},"Respond to support requests and other correspondence",[329,373,374],{},"Our legitimate interest in helping the people who contact us; performance of our contract where the request concerns the Service",[314,376,377,380],{},[329,378,379],{},"Improve the Service",[329,381,382],{},"Our legitimate interest in developing a better product",[314,384,385,388],{},[329,386,387],{},"Comply with the law, respond to lawful requests, and establish, exercise or defend legal claims",[329,389,390],{},"Compliance with legal obligations; our legitimate interest in protecting our rights",[20,392,393],{},"Where we rely on legitimate interests, we have weighed those interests against your rights and freedoms, and you can object (see Section 12).",[20,395,396],{},"For Customer Data, the customer, as controller, decides on and is responsible for the legal basis.",[61,398,400],{"id":399},"_5-cookies-and-similar-technologies","5. Cookies and similar technologies",[20,402,403,406],{},[24,404,405],{},"On the Site."," The Site does not set cookies and does not use analytics, advertising or other tracking technologies.",[20,408,409,412],{},[24,410,411],{},"In the Service."," The Service uses cookies or similar browser storage, such as local storage, only where this is strictly necessary to sign you in, keep you signed in and keep your session secure. Some components inside the Service are provided by third parties and load from their servers: the Stripe payment form, the Stripo email editor (whose script loads on every page of the web app), the web app’s fonts, which come from Google Fonts, and the code editor’s files, which come from the jsDelivr content delivery network. Each of these providers receives your IP address and browser information when your browser fetches from it, and the payment form and email editor may use cookies or storage of their own that they need in order to work. Stripe, for example, uses cookies to help prevent fraud.",[20,414,415,418],{},[24,416,417],{},"Do Not Track and Global Privacy Control."," We do not track people across third-party websites, and we do not sell personal data or share it for advertising, so there is nothing for these signals to switch off.",[20,420,421,424],{},[24,422,423],{},"In campaign emails."," Emails our customers send through the Service use an open-tracking pixel and click-tracking redirects. These are described in Section 6.2.",[61,426,428],{"id":427},"_6-customer-data-and-our-customers-subscribers","6. Customer Data and our customers’ subscribers",[123,430,432],{"id":431},"_61-our-role","6.1 Our role",[20,434,435],{},"We process Customer Data only to provide the Service to the customer, on the customer’s instructions, and as required by law. Our agreement with the customer governs that processing.",[123,437,439],{"id":438},"_62-open-and-click-tracking","6.2 Open and click tracking",[20,441,442],{},"Campaign emails sent through the Service contain an open-tracking pixel (a tiny image that loads when the email’s images are displayed) and links that pass through a click-tracking redirect on the way to their destination. For each open or click, the Service records the time, the IP address and the user agent of the device or program that made the request.",[20,444,445],{},"Each event is scored for signs of automation, so that automated activity can be left out of open and click rates. Examples of automated activity are a security scanner that follows every link in a message, and Apple Mail Privacy Protection, which loads images on the reader’s behalf. The IP address and user agent are kept for 12 months, so that improved scoring rules can be re-applied to recent events, and are then deleted. Section 10 has the details.",[20,447,448],{},"Our customers are responsible for telling their subscribers about this tracking and for obtaining any consent the law requires for it.",[123,450,452],{"id":451},"_63-consent-and-opt-out-records","6.3 Consent and opt-out records",[20,454,455],{},"The Service includes features that help customers respect their subscribers’ choices: unsubscribe links and one-click List-Unsubscribe headers on campaign email, a preferences centre, double opt-in for public signup forms, and SMS consent tracked separately for each channel, with STOP and START replies handled automatically. The Service does not silently reverse an opt-out. These records form part of Customer Data.",[123,457,459],{"id":458},"_64-if-you-received-a-message-sent-with-carrier-crow","6.4 If you received a message sent with Carrier Crow",[20,461,462],{},"The organisation that sent you the message is the controller of your data and is responsible for how it is used. Its privacy notice applies, and requests to access, correct or delete your data should go to that organisation.",[20,464,465],{},"To stop receiving messages:",[40,467,468,471],{},[43,469,470],{},"for email, use the unsubscribe link in the message, the unsubscribe option in your email app, or the sender’s preferences centre;",[43,472,473],{},"for SMS, reply STOP.",[20,475,476,477,481],{},"If you contact us about Customer Data, we will pass your request to the customer concerned where we can identify them, and help them respond as our agreement with them requires. If you believe a customer is messaging you without your permission, please report it as described in our ",[478,479,480],"a",{"href":5},"Acceptable Use Policy",".",[61,483,485],{"id":484},"_7-ai-features-and-connected-apps","7. AI features and connected apps",[123,487,489],{"id":488},"_71-ai-email-builder","7.1 AI Email Builder",[20,491,492],{},"The AI Email Builder sends your prompts and the template content you are working on to Google’s Gemini API, which generates and refines the template. Google processes this data as our subprocessor. We use the paid Gemini API, which Google provides as our processor. Under Google’s terms for paid use, Google does not use our prompts or its responses to improve its products, and keeps them only for a limited period, to detect and prevent misuse and to meet legal obligations.",[20,494,495],{},"Please don’t include personal data in prompts unless you need to.",[123,497,499],{"id":498},"_72-ai-assistants-connected-through-mcp","7.2 AI assistants connected through MCP",[20,501,502],{},"The Service’s MCP (Model Context Protocol) server lets you connect an AI assistant of your choice, such as Claude, by OAuth sign-in or with an API key. A connected assistant works with the permissions of the user who connected it. Depending on what you ask of it, it can read data such as subscribers, segments, templates and campaigns, and make changes such as importing or updating subscribers, editing templates and creating draft campaigns. It cannot send, schedule or resume a campaign.",[20,504,505],{},"Data an assistant retrieves from the Service passes to the provider of that assistant and is handled under your (or your organisation’s) agreement with that provider, not under this policy. That provider is not our subprocessor. You can revoke a connected app at any time from the Service.",[61,507,509],{"id":508},"_8-how-we-share-personal-data","8. How we share personal data",[20,511,512],{},"We share personal data only as described here:",[40,514,515,525,531,537,543,549],{},[43,516,517,520,521,524],{},[24,518,519],{},"Subprocessors and service providers."," We use providers to host and run the Service, store data, process payments, deliver SMS and push messages, power the embedded email editor and provide AI features. Our ",[478,522,523],{"href":10},"Subprocessors"," page lists each of them, with what it does and where.",[43,526,527,530],{},[24,528,529],{},"Your team."," Other members of the teams and projects you belong to may see your name, email address and role.",[43,532,533,536],{},[24,534,535],{},"Third parties our customers choose."," When a customer connects a sending provider, configures a webhook or connects an AI assistant, the Service sends data to that third party on the customer’s instructions.",[43,538,539,542],{},[24,540,541],{},"Legal requirements and protection."," We may disclose personal data where we believe in good faith that the law, a regulation, a court order or a lawful request from a public authority requires it, or that disclosure is necessary to protect the rights, property or safety of Frozen Crow, our customers, the recipients of their messages or others, including to prevent fraud and abuse. Where the law allows and it is practicable, we will tell the affected customer before disclosing their Customer Data.",[43,544,545,548],{},[24,546,547],{},"Business transfers."," If we are involved in a merger, acquisition, financing, reorganisation, insolvency or sale of all or part of our business, personal data may be transferred as part of that transaction, subject to this policy or to protections at least as strong.",[43,550,551,554],{},[24,552,553],{},"With your consent",", or at your direction.",[20,556,557],{},"We do not sell personal data, and we do not share it for cross-context behavioural advertising.",[61,559,561],{"id":560},"_9-international-transfers","9. International transfers",[20,563,564,565,567],{},"The Service is hosted in the United States, on Google Cloud in the us-central1 region. Some subprocessors may process data in other locations, as shown on our ",[478,566,523],{"href":10}," page. If you are in the EEA, the UK or Switzerland, your personal data will therefore be transferred to, and processed in, the United States, which may not offer the same level of protection as the place where you live.",[20,569,570],{},"When we transfer personal data out of the EEA, the UK or Switzerland, we rely on the Standard Contractual Clauses approved by the European Commission, with the UK International Data Transfer Addendum and the amendments needed for Swiss data. They are part of our agreements with our subprocessors, and customers can ask us to put them in place for Customer Data. You can ask us for more information about these safeguards using the details in Section 15.",[61,572,574],{"id":573},"_10-how-long-we-keep-personal-data","10. How long we keep personal data",[20,576,577],{},"We keep personal data only for as long as we need it for the purposes described in this policy, and then delete or anonymise it. The periods below apply unless the law requires us to keep data for longer, or we need it to establish, exercise or defend legal claims.",[308,579,580,590],{},[311,581,582],{},[314,583,584,587],{},[317,585,586],{},"Data",[317,588,589],{},"How long we keep it",[324,591,592,600,608,616,624,632,639,647],{},[314,593,594,597],{},[329,595,596],{},"Account data",[329,598,599],{},"While the account is open, and for 30 days after it is closed",[314,601,602,605],{},[329,603,604],{},"Billing records",[329,606,607],{},"7 years after the end of the financial year they relate to, to meet tax and accounting obligations",[314,609,610,613],{},[329,611,612],{},"Technical and log data",[329,614,615],{},"30 days",[314,617,618,621],{},[329,619,620],{},"Newsletter and Site sign-ups",[329,622,623],{},"Until you unsubscribe or ask us to delete them. We keep a minimal record of an opt-out so that we can honour it. Sign-ups that are never confirmed are deleted after 30 days.",[314,625,626,629],{},[329,627,628],{},"Support correspondence",[329,630,631],{},"2 years after our last contact with you",[314,633,634,636],{},[329,635,174],{},[329,637,638],{},"Controlled by the customer while their account is active. After an account ends, deleted within 30 days",[314,640,641,644],{},[329,642,643],{},"Raw engagement events (the time, IP address and user agent of each open and click)",[329,645,646],{},"The events are Customer Data and are kept while the customer’s account is active. The IP address and user agent recorded with each event are deleted after 12 months",[314,648,649,652],{},[329,650,651],{},"Backups",[329,653,654],{},"We keep internal backups of our databases, used only to recover from a disaster and never made available to customers. Deleted data can remain in a backup until that backup expires, and is not restored from it except to recover from a disaster",[61,656,658],{"id":657},"_11-security","11. Security",[20,660,661],{},"We use technical and organisational measures appropriate to the risk to protect personal data, including:",[40,663,664,670,676,682],{},[43,665,666,669],{},[24,667,668],{},"encryption in transit:"," the Site and the Service are served over HTTPS;",[43,671,672,675],{},[24,673,674],{},"access controls:"," access within the Service is controlled by role and by project, and API keys and OAuth tokens work within the permissions of the user they belong to;",[43,677,678,681],{},[24,679,680],{},"revocable access:"," connected apps can be revoked at any time; and",[43,683,684,687],{},[24,685,686],{},"payment card handling by Stripe:"," card details are handled by Stripe rather than stored by us.",[20,689,690],{},"No method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for keeping your password, API keys and other credentials safe. If we become aware of a personal data breach affecting your data, we will notify affected customers without undue delay, and notify regulators and individuals where the law requires.",[61,692,694],{"id":693},"_12-your-rights-and-choices","12. Your rights and choices",[123,696,698],{"id":697},"_121-choices-available-to-everyone","12.1 Choices available to everyone",[40,700,701,707,713],{},[43,702,703,706],{},[24,704,705],{},"Account details."," You can review and update your account details in the Service, or ask us to do it for you.",[43,708,709,712],{},[24,710,711],{},"Connected apps and API keys."," You can revoke connected apps at any time and manage your API keys from your settings.",[43,714,715,718],{},[24,716,717],{},"Our emails."," You can unsubscribe from our newsletter and other updates using the link in any of those emails. We will still send messages needed to run your account, such as billing and service notices.",[123,720,722],{"id":721},"_122-if-you-are-in-the-eea-the-uk-or-switzerland","12.2 If you are in the EEA, the UK or Switzerland",[20,724,725],{},"You have the right to:",[40,727,728,734,740,746,752,758,764,770],{},[43,729,730,733],{},[24,731,732],{},"access"," the personal data we hold about you and receive a copy of it;",[43,735,736,739],{},[24,737,738],{},"rectify"," inaccurate or incomplete data;",[43,741,742,745],{},[24,743,744],{},"erase"," your data in certain circumstances;",[43,747,748,751],{},[24,749,750],{},"restrict"," our processing in certain circumstances;",[43,753,754,757],{},[24,755,756],{},"data portability",", meaning to receive the data you gave us in a structured, machine-readable format, or have it sent to another controller, where our processing is based on consent or contract and carried out by automated means;",[43,759,760,763],{},[24,761,762],{},"object"," to processing based on legitimate interests, and to direct marketing at any time;",[43,765,766,769],{},[24,767,768],{},"withdraw consent"," at any time, without affecting processing that took place before you withdrew it; and",[43,771,772,775],{},[24,773,774],{},"complain"," to a data protection authority: in the UK, the Information Commissioner’s Office; in the EEA, the authority in the country where you live or work or where an alleged infringement took place; in Switzerland, the Federal Data Protection and Information Commissioner. We would appreciate the chance to deal with your concern first.",[123,777,779],{"id":778},"_123-if-you-live-in-the-united-states","12.3 If you live in the United States",[20,781,782],{},"Depending on the state you live in (for example California, Colorado, Connecticut, Virginia and a growing number of others), you may have the right to:",[40,784,785,788,791,794,797,800,803],{},[43,786,787],{},"know what personal data we collect about you and how we use and disclose it, and get a copy of it;",[43,789,790],{},"correct inaccurate personal data;",[43,792,793],{},"delete personal data;",[43,795,796],{},"obtain your personal data in a portable format;",[43,798,799],{},"opt out of the sale of personal data, its sharing for cross-context behavioural advertising, targeted advertising, and profiling in furtherance of decisions that produce legal or similarly significant effects (we do not do any of these);",[43,801,802],{},"limit the use of sensitive personal information (we use sensitive personal information, such as account log-in credentials, only for purposes the law permits, such as signing you in); and",[43,804,805],{},"not be discriminated against for exercising these rights.",[20,807,808],{},"The categories of personal data we collect, where it comes from and why we use it are set out in Section 3. The categories of recipients are set out in Section 8. If we decline your request, you can appeal by replying to our decision; if we deny your appeal, you can contact your state attorney general. Where your state’s law allows, you may use an authorised agent to make a request, and we may ask the agent for proof of their authority.",[123,810,812],{"id":811},"_124-how-to-exercise-your-rights","12.4 How to exercise your rights",[20,814,815],{},"Contact us using the details in Section 15. We will need to verify your identity before acting on a request, and we will respond within the time limits set by applicable law. Exercising your rights is free, unless a request is manifestly unfounded or excessive.",[20,817,818],{},"If your request concerns Customer Data, for example because you are on a mailing list of one of our customers, please contact that customer directly. We will help them respond.",[61,820,822],{"id":821},"_13-children","13. Children",[20,824,825],{},"The Site and the Service are intended for businesses and are not directed at children. You must be at least 16 years old to use the Service. We do not knowingly collect personal data from children under 16 as a controller. If you believe we have, please contact us and we will delete it.",[20,827,828],{},"Customers are responsible for any personal data about children in their Customer Data, and for complying with the laws that protect it.",[61,830,832],{"id":831},"_14-changes-to-this-policy","14. Changes to this policy",[20,834,835],{},"We may update this policy from time to time. The date at the top of this page shows when it was last changed. If we make a material change, we will tell account holders by email or in the Service at least 30 days before it takes effect.",[61,837,839],{"id":838},"_15-contact-us","15. Contact us",[20,841,842],{},"For questions about this policy, or to exercise your rights:",[40,844,845,855],{},[43,846,847,850,851],{},[24,848,849],{},"Privacy contact:"," Eric Uldall, ",[478,852,854],{"href":853},"mailto:eric@frozencrow.com","eric@frozencrow.com",[43,856,857,860],{},[24,858,859],{},"Post:"," Frozen Crow Inc., 3744 E. Chapman Ave., Suite F12358, Orange, CA 92859, United States",[20,862,863],{},"If you are in the EEA, the UK or Switzerland, you can contact us directly using these details.",{"title":865,"searchDepth":866,"depth":866,"links":867},"",2,[868,869,870,875,882,883,884,890,894,895,896,897,898,904,905,906],{"id":63,"depth":866,"text":64},{"id":102,"depth":866,"text":103},{"id":120,"depth":866,"text":121,"children":871},[872,874],{"id":125,"depth":873,"text":126},3,{"id":167,"depth":873,"text":168},{"id":195,"depth":866,"text":196,"children":876},[877,878,879,880,881],{"id":199,"depth":873,"text":200},{"id":226,"depth":873,"text":227},{"id":236,"depth":873,"text":237},{"id":246,"depth":873,"text":247},{"id":295,"depth":873,"text":296},{"id":302,"depth":866,"text":303},{"id":399,"depth":866,"text":400},{"id":427,"depth":866,"text":428,"children":885},[886,887,888,889],{"id":431,"depth":873,"text":432},{"id":438,"depth":873,"text":439},{"id":451,"depth":873,"text":452},{"id":458,"depth":873,"text":459},{"id":484,"depth":866,"text":485,"children":891},[892,893],{"id":488,"depth":873,"text":489},{"id":498,"depth":873,"text":499},{"id":508,"depth":866,"text":509},{"id":560,"depth":866,"text":561},{"id":573,"depth":866,"text":574},{"id":657,"depth":866,"text":658},{"id":693,"depth":866,"text":694,"children":899},[900,901,902,903],{"id":697,"depth":873,"text":698},{"id":721,"depth":873,"text":722},{"id":778,"depth":873,"text":779},{"id":811,"depth":873,"text":812},{"id":821,"depth":866,"text":822},{"id":831,"depth":866,"text":832},{"id":838,"depth":866,"text":839},"How Frozen Crow handles personal data on carriercrow.com and in Carrier Crow Connect, when we act as controller or processor, and your rights.","md",{},true,{"title":15,"description":907},"legal\u002Fprivacy","2026-10-08","c-sjyznVmwzIzG0QsS0sOLC5kYvvyPkXtYLvlM4fIaI",1791479469524]